Groupon FAQ’s
If you bought the Groupon, you’re in the right place.
How to Register for Your First Class
- go to our online schedule
- create a login
- choose the online store tab
- choose groupon classes and the november ’11 special
- on the left side of the screen, type in the promotion code from your Groupon printout (hint: it is not a number, it is a two word phrase) and hit apply
- the total amount owed will now say $0.00
- choose “check out”
- verify your email address and choose “place order” (you don’t need a “gift card number”)
- your Groupon is now activated!
- to schedule classes, go to the “Groupon RSVP” tab and choose a class (for more directions and information, see below)
- you will need your Groupon voucher for your first class (paper or smartphone)
Reservations are required for all subsequent classes. You can make a reservation by logging in and using the GROUPON RSVP tab to schedule a class (you don’t need to activate/”pay for” your Groupon again).
More about Reservations
All classes have a limited number of reservations so sign up early when you can (up to one week in advance). If there is space, you can make a reservation up to 30 minutes before the class start time. We release reservations 5 minutes before class begins. If you’re having trouble making a reservation, make sure that you are using the Groupon RSVP tab and not the regular class schedule.
Cancellation Policy
After you have made a reservation, you must cancel if you cannot attend, or your account will be debited for the class. Cancellations must be made 8 hours before class start time. To cancel your reservation, please login to access your online schedule and click “cancel.” All class cancellations must be made online through your account. Phone and email cancellations are not accepted.
Other Groupon Policies
- Groupon packages cannot be split between two people.
- An active Groupon cannot be transfered to another person.
- We offer extensions on Groupon packages only in the case of injury or bereavement.
- Your Groupon is good for all classes visible on the Groupon RSVP tab, but does not include workshops or special events (like bootcamps).
